AT&T BusinessDirect Premier
Today, AT&T announced that AT&T BusinessDirect Premier was recognized as the top Corporate Responsibility User (CRU) portal by Compass Intelligence for straightforward navigation, easy access to information, and a superior billing tool.
“Of the three vendors looked at, once again AT&T would be ranked number one,” cites the Compass Intelligence Mobility Portal Assessment report1. “With the simple navigation and ability to access almost every feature from within the Home Screen, this saves a lot of frustration from the users view. With a seamless link to the AT&T premier store, handsets and rate discount plans are available instantly. None of the other vendors offer this sort of fully functional experience.”
The report1 continues to characterize the strengths of AT&T BusinessDirect Premier Portal:
A customizable home screen – A customizable home screen is a huge strength for AT&T as users only want to view the information they are logging in to access. With the ability to hide certain feature boxes at the start, and to customize the Shortcuts navigation, AT&T has the top spot for this
Strong billing tool – The billing tool gives access to a lot of the billing information on one screen. It includes payment options, bill comparisons and billing reports which simplifies navigation and saves time.
Detailed device information – Fully detailed information is available when looking at devices activated on the account with everything available on one screen; talk plans, extra features, access
Enhancements to AT&T BusinessDirect Premier
“We understand that our customers want to be able handle their transactions electronically — and that they want to do so from an intuitive and user-friendly portal,” said Robert Sloan, Vice President of eSales and Services at AT&T. “AT&T BusinessDirect Premier was designed so that we can provide the best online customer experience possible.”
Each month, the AT&T BusinessDirect Portfolio handles over 4.5 million customer transactions from users across 90 countries. AT&T is constantly looking for new ways to enrich the AT&T BusinessDirect Premier portal to help these businesses improve productivity, increase the speed and accuracy of network transactions, optimize network resources and reduce operating costs. For example:
In February, pre-ordering capabilities were added to provide customer shopping with a better shopping experience, where they could easily see product availability.
In April, a feature was added so after signing-in, customers would receive a simplified message informing them of upgrade eligibility.
In June, enhancements were rolled out to help customers analyze and understand bills and to them to register and manage a 3G MicroCell device from a mobile device.
To learn more about how AT&T is helping businesses focus on business, visit AT&T Enterprise Business Customer Center.
